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Return & Cancellation Policy

Return & Cancellation Policy
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our
customer service team will review the return reques
t and will send further
instructions if the return is approved.
Only items purchased directly from
(decompra.es)
will be accepted. For
products purchased from authorized retailers, please get in touch with them
directly for returns.
Returned item
s must be in original packaging, including any accessories,
manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you,
and in their original packaging. Stains, folded cards, broken seals/ plastic foiling
broken will not be accepted. If the condition of the product shipped back to us is
not in acce
ptable condition we reserve the right to not refund or exchange.
Products that have been personalized cannot be refunded or exchanged.
Non
-
returnable items include items purchased through retailers, incorrect
products purchased, and damaged products throu
gh customer mishandling.
Returns made without receipt may be refused.
(decompa.es)
reserves
the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE
DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simpl
y not satisfied with
your order?
Please contact our Customer Support team
(Contact Us Page
: le insertamos el
)
to start the return process. Please include the following
information:
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