FAQ Page

FAQ Page
How can I contact
You can simply email us at
where our customer service team will be
happy to help you with whatever you need!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale
orders between Monday and Friday. Orders will be processed
within 3
5 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you pl
ace your order, please allow 3
5 business days to process your
orders. After that, it will take 12
20 business days for delivery in the United
States, and 15
30 business days for international orders (depending on
Will I be charged with custo
ms and taxes?
The prices displayed on our site are tax
free in US Dollars, which means you
may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives to its
final destination, which are determined by your local customs
Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further
details of charges, please contact your
local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
ber as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
For a list of final sale items, please see our Returns Policy. All returns must be
in origina
l condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of
the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us
within 7 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. We will do our very best
to resolve your case as soon
as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been processed.
When will I receive my r
All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card
issuing bank within 7
10 business
days of receipt of the returned item or cancellation request. Please contact the
issuing bank with questions about when the credit will be posted to your
If you haven't received a credit for your return yet, here's what to do: Contact
the bank/credit card company. It may take some time before the refund is
posted to your